✨ Are you looking for new challenges and a place where you can enjoy a close-knit environment while constantly learning?

Welcome to a team with a clear purpose: TRANSFORM people’s lives by being the most reliable TECHNOLOGICAL ally! 🚀

Get ready and join this adventure! 

What will you find in this career opportunity?

•  Technical and personal challenges to keep you growing and engaged.

• A connected team, focused on your physical and mental wellbeing.

• A culture of continuous improvement, fresh and collaborative, with opportunities for learning and supportive colleagues.

• KaizenHub: A programme designed to boost your talent, with feedback, mentoring and coaching through Sofka U. It’s a challenge and a game at the same time! 🧠

• Programmes like Happy Kaizen and WeSofka to care for your physical and emotional health.

What are we looking for?

A ServiceNow ITSM Consultant (Engineer / Analyst / Process Specialist) with over 5 years of proven experience in the platform, mastering technical configuration, business process gathering, and strategic consulting. The ideal candidate combines a solid command of workflows and integrations with the ability to translate complex client needs into functional solutions aligned with industry best practices.

This is your opportunity to lead the digital evolution of major organizations. By joining our team, you won't just implement a tool; you will act as the strategic bridge between technology and business, designing efficient work ecosystems that directly impact the experience of thousands of users.

Responsibilities

• Analyze and document business requirements to transform them into high-quality functional and technical specifications.

• Configure, develop, and maintain ServiceNow ITSM modules, ensuring platform stability and scalability.

• Design automated workflows and robust integrations that optimize IT service delivery.

• Advise clients on the adoption of ITIL best practices and process redesign to maximize the value of the tool.

• Manage technical and functional communication between stakeholders, ensuring the implementation meets business expectations.

• Provide third-level support and expert consulting to resolve complex challenges within the ServiceNow operation.

Requirements

Education: Professional degree in Systems Engineering, Computer Science, IT Management, or related fields, preferably with current ServiceNow certifications (CSA, CIS) and ITIL.
Experience: Proven track record in the ServiceNow ITSM ecosystem, performing engineering, process analysis, or technical consulting roles with success in large-scale deployments.

Technical Skills

• ServiceNow ITSM Engineer: Platform configuration, workflow development, automation, and integrations (REST/SOAP).

• ServiceNow ITSM Business Analyst: Requirements gathering, process mapping, and functional solution design.

• ServiceNow ITSM Business Process Consultant: Specialized ITIL consulting, process redesign, and strategic adoption.

• Management of Incidents, Problems, Changes, Requests, and Service Levels (SLA) within the tool

We’d love to hear from you – apply now!

Working conditions

• Location: Colombia

• Contract type: Permanent contract – we’re looking for long-term relationships and want you to grow with us.

• Professional growth: At Sofka, you’ll access a comprehensive learning ecosystem with resources to close skill gaps and develop your abilities. You decide how you want to grow!

Why join Sofka?

• Be part of a supportive community with a shared purpose and strong values.

• Access continuous training, mentorship, and wellness programmes.

• Advance your career with meaningful experiences and a flexible work model.

Ready for your next professional chapter? Apply now and let’s transform lives together!