✨ Are you looking for new challenges and a place where you can enjoy a close-knit environment while constantly learning?

Welcome to a team with a clear purpose: TRANSFORM people’s lives by being the most reliable TECHNOLOGICAL ally! 🚀

Get ready and join this adventure! 

What will you find in this career opportunity?

•  Technical and personal challenges to keep you growing and engaged.
• A connected team, focused on your physical and mental wellbeing.
• A culture of continuous improvement, fresh and collaborative, with opportunities for learning and supportive colleagues.
• KaizenHub: A programme designed to boost your talent, with feedback, mentoring and coaching through Sofka U. It’s a challenge and a game at the same time! 🧠
• Programmes like Happy Kaizen and WeSofka to care for your physical and emotional health.

What are we looking for?

A ServiceNow Platform Engineer specialized in ITSM with 5+ years of experience who masters the design, implementation, and optimization of solutions on the ServiceNow platform, focusing on the ITSM suite. The ideal candidate combines a deep understanding of ITIL processes with a technical command of JavaScript, Glide scripting, and integrations via APIs.

This is a unique opportunity to lead the evolution of our service platform. Your work will directly impact operational efficiency, user experience, and the maturity of our IT service management, making you a key pillar for our digital transformation and growth.

Responsibilities

• Design, implement, and configure modules of the ITSM suite (Incident, Change, Request, Problem, Configuration) within the ServiceNow instance.
• Develop and customize advanced functionalities using JavaScript, Glide scripting, UI Policies, Business Rules, and Script Includes.
• Manage and execute the integration of ServiceNow with other corporate systems using REST/SOAP/APIs protocols.
• Optimize the platform and its workflows by applying automation methodologies such as Flow Designer and Orchestration.
• Ensure the quality, scalability, and security of the platform, adhering to best practices in development and architecture.
• Provide high-level technical support, resolution of complex problems, and evolutionary maintenance of the platform.
• Collaborate closely with business stakeholders and IT teams to translate requirements into effective technical solutions aligned with ITIL.

Requirements

Education: Professional degree in Systems Engineering, Computer Engineering, or related fields.
Experience: 5+ years of experience working with ServiceNow (development, administration, configuration) and/or similar roles on ITSM platforms, demonstrating technical solidity and knowledge of ITIL processes.

Technical Knowledge

• ServiceNow (development, administration, configuration)
• ITIL Processes (Incident, Change, Request, Problem, Configuration)
• JavaScript
• Glide scripting
• UI Policies
• Business Rules
• Script Includes
• Integrations via REST/SOAP/APIs
• Flow Designer and Orchestration
• Technical English (written and spoken)

We’d love to hear from you – apply now!

Working conditions

• Contract type: Permanent contract – we’re looking for long-term relationships and want you to grow with us.
• Professional growth: At Sofka, you’ll access a comprehensive learning ecosystem with resources to close skill gaps and develop your abilities. You decide how you want to grow!

Why join Sofka?

• Be part of a supportive community with a shared purpose and strong values.
• Access continuous training, mentorship, and wellness programmes.
• Advance your career with meaningful experiences and a flexible work model.

Ready for your next professional chapter? Apply now and let’s transform lives together!